Which of the following is a way that SEPTA improves service based on passenger feedback?

SEPTA uses passenger feedback as a critical tool for improving service, and conducting regular surveys is an essential part of this process. By actively seeking feedback from riders, SEPTA can assess customer satisfaction and identify areas needing enhancement. These surveys allow passengers to express their views on various aspects of the service, including route efficiency, scheduling, cleanliness, and overall experience. The insights gathered from this feedback are vital in making informed decisions to adjust services, such as adding more trips, modifying routes, or improving amenities.

This approach not only demonstrates SEPTA's commitment to customer service but also fosters a sense of community involvement, making passengers feel valued and heard. Feedback-driven adjustments often lead to increased ridership, as services become more aligned with the needs and expectations of users.