When are Regional Rail customers charged for their trip with a Key Card?

Regional Rail customers are charged for their trip using a Key Card at the point of Tap Out, Trip Close, or when the Trip Expires. This means that the fare is calculated and deducted when the customer taps their Key Card on the designated reader at their destination or upon completion of the trip process.

This system is designed to accurately track the routes and distances traveled, charging the customer accordingly based on the specific journey taken. If the customer does not tap out or if the trip does not close properly within a set time frame, the system will automatically calculate a fare based on the default or maximum applicable fare.

Charging at arrival ensures that the fare corresponds directly to the service provided, reflecting the actual trip as opposed to a time-based charge or a charge based solely on departure. This method also encourages passengers to tap out, which assists in monitoring and managing train occupancy and service demand efficiently.