What type of training do SEPTA employees undergo?

SEPTA employees undergo comprehensive training programs that encompass various important aspects, including safety protocols and customer service. This broad scope of training ensures that employees are well-equipped to handle the diverse challenges they may encounter in their roles. Safety is paramount in public transportation, and employees receive thorough training in safety procedures to protect themselves and the passengers. Additionally, customer service training is crucial, as employees interact with the public regularly and need to provide a positive experience.

This comprehensive approach prepares employees not just for operational tasks but for the wider context of their role within the community and the importance of their responsibilities. Emphasizing both safety and customer interaction reflects SEPTA’s commitment to providing a reliable and customer-friendly service, enhancing overall service quality and public safety.