What is the purpose of the SEPTA "Customer Satisfaction Survey"?

The purpose of the SEPTA "Customer Satisfaction Survey" is to gather passenger feedback to improve services. This survey is essential because it allows SEPTA to understand the experiences and needs of its riders directly from their perspectives. By collecting feedback on various aspects of the service, such as cleanliness, safety, frequency, and overall satisfaction, SEPTA can identify the strengths and areas requiring improvement. The insights obtained from passengers help guide decisions about enhancements, service adjustments, and initiatives aimed at elevating the customer experience. This continuous feedback loop ensures that SEPTA remains responsive to the needs of its community and can develop services that better align with passenger expectations.