What do you do when an invalid fare is detected on a Key Card?

When an invalid fare is detected on a Key Card, the correct action is to report the issue to the control center. This step is crucial for several reasons. First and foremost, notifying the control center ensures that there is a record of the invalid fare and allows them to address any potential system errors or fraudulent activity related to the fare card. The control center typically has the resources and authority to manage such situations effectively, whether it involves checking the card’s status, verifying payment history, or providing guidance on how to proceed.

In addition, reporting to the control center helps maintain system integrity and ensures that other personnel on the ground are aware of potential fare issues. This communication can prevent further complications and improve the overall management of fare discrepancies within the system. By following the protocol of reporting, transit staff can uphold the operational standards of the public transportation system, ensuring fairness and security for all passengers.