What aspect of SEPTA's operations is considered a "service change"?

A "service change" refers specifically to adjustments that affect how services are delivered to customers. This includes modifications to routes, schedules, or fare policies, which directly impact the accessibility and convenience of public transportation for riders. When SEPTA makes changes to these elements, it can alter the travel experiences of passengers, including travel times, available routes, and cost structures. These changes are often made in response to ridership patterns, community needs, or operational efficiency.

In contrast, while increasing employee salaries, updating technology in vehicles, or renaming the company might impact the overall functioning of SEPTA, they do not directly relate to the core service provided to the passengers. Salary adjustments pertain to human resources, technology upgrades affect operational efficiency and safety, and renaming reflects a branding decision rather than a change in service delivery. Thus, they do not fit the definition of service changes in the context of public transportation operations.