If a senior boards the train with a Senior Key Card but is not traveling to Jefferson Station, what should you do?

The most appropriate action when a senior boards the train with a Senior Key Card and is not traveling to Jefferson Station is to open the trip and sell/issue a Quick Trip at the upcharge price. This process allows the senior to continue their journey without significant disruption, while ensuring they pay the correct fare based on their travel destination.

By opening the trip, you are able to appropriately adjust the fare according to SEPTA policies, and issuing a Quick Trip ticket addresses the need for the senior to validate their travel. This solution maintains a level of customer service, offering flexibility while adhering to fare regulations.

Other options may not satisfy the fare structure or service expectations. For instance, issuing a refund wouldn't apply since the passenger is still traveling, and directing them to another train or asking them to leave would cause unnecessary confusion and inconvenience. The correct approach ensures that the passenger can continue their trip appropriately while complying with fare requirements.