If a passenger with a key card tells you they missed their stop, what action should you take?

When a passenger with a key card indicates that they missed their stop, the appropriate action is to tap their key card and issue a seeback QT. This process allows the passenger to retrace their route back to the stop they originally intended to reach, facilitating a seamless travel experience. By issuing a seeback QT, you are providing a service that acknowledges the mistake and assists the passenger in correcting it without facing additional charges unnecessarily, in accordance with the operational policies of SEPTA.

This approach also respects the protocols surrounding the use of key cards, ensuring passengers can continue their journey with minimal disruption. Such procedures are designed to maintain customer satisfaction and uphold efficient transit operations.