How long before a trip can a passenger cancel it?

Passengers can cancel a trip up to 2 minutes before the scheduled departure time. This policy is in place to ensure that the system can smoothly manage ride requests and provide timely service for other passengers. Allowing cancellation slightly before the trip helps maintain efficiency and minimizes delays. Longer cancellation windows could lead to increased unpredictability for drivers and riders alike, but setting it at 2 minutes strikes a balance between flexibility for the passenger and logistical considerations for the service.